When I click on "Yellowdig" in my LMS, I only see the Yellowdig homepage

Problem

If you click on Yellowdig in your LMS (Canvas, Blackboard, Sakai, Moodle, etc.), and only see the Yellowdig homepage, there is a simple fix.

 

Solution

Yellowdig (and any other LTI/LMS tool) requires access to 3rd party cookies to be enabled, but not all browsers are configured this way (or this can be changed by other software). Here's how to fix this in various browsers:

For advanced users, if you'd like to whitelist just the Yellowdig domain, see the Advanced section for the correct string to include in the list.

 

Chrome

  1. Open Chrome Settings
  2. Click on "Show advanced settings..." at the bottom


  3. Under Privacy, click on "Content Settings"


  4. Ensure "Block third-party cookies and site data" is unchecked


  5. Click on "Done" to save

 

Firefox

  1. Open Firefox Preferences
  2. Select Privacy
  3. Under History, select "Use custom settings for history"
  4. Ensure that "Accept third-party cookies" is set to Always

 

Safari

  1. Open Preferences
  2. Select the Privacy tab
  3. If you see the "Cookies and website data" section, ensure "Always allow" is selected


  4. If you see the "Block cookies and other website data" section, ensure "Never" is selected

 

 

Advanced 

Alternatively, you can allow the browser access to Yellowdig without allowing access for all websites. To do this, your browser might allow you to add to a whitelist of domains to trust. In that case, use the following string to add Yellowdig's web address to that list:

https://[*.]yellowdig.com:443

 

If you're still having issues, please contact us at support@yellowdig.com and we'll help you resolve them.

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