If you attempt to launch into Yellowdig from within your Learning Management System course (e.g., Canvas, Blackboard) and encounter a sign-in screen or an error warning, this is likely due to your browser, your network, or an error in your instructor's Yellowdig installation.
Before contacting support, please try the troubleshooting steps below, as they often do the trick. If problems persist, please submit a support ticket here, providing as much information as you can about the steps you tried and the specific errors you encountered. The more information you provide us, the quicker we will be able to get you into the platform.
Solution A - Try A Different Browser
Yellowdig works best with Chrome and Firefox, and certain access issues are traceable to outdated browsers or security-related policies. Many of these problems are solvable by simply using a different browser if you have that option. If you do this, and you are prompted to allow cookies for your LMS or our website, allow them. Yellowdig needs cookies enabled to log you in. If, due to accessibility-related reasons, you are not able to use a different browser, please submit a support ticket and we will promptly assist you.
Solution B - Clear Your Browser Cache, but Avoid Incognito Mode
Sometimes data cached on your system can cause conflicts with new data being loaded. These issues can often be addressed by clearing your browser cache/history. However, you should avoid accessing Yellowdig in Incognito mode. This can prevent Yellowdig from opening inside your Learning Management System course.
Solution C - Enable Cookies
Yellowdig requires access to 3rd party cookies to be enabled. Here's how to make sure cookies are enabled in a few popular browsers:
Solution D - Disable Potentially Problematic Extensions
Some extensions cause conflicts with our system. Try disabling extensions or whitelisting Yellowdig therein. Common examples of such extensions are Grammarly, Ghostery, and Ad Blocker Plus.
Solution E - Use a Mobile Phone to Ensure It Is Not Your Network Connection, Computer, or Your Specific Account
One way to determine if your network or your computer/browser might be the problem is to turn wifi off on your phone and attempt to launch into Yellowdig via your Learning Management System course. If you can launch on your phone via a mobile connection, it rules out the possibility that there is something wrong with your account or the link in the course and tells us that a problem with your browser/computer or your network is blocking your access.